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I have called them many times this past week. First time on hold for 45min, over an hour the 2nd and so on. There is only 3 techs for the whole North America. I spoke to one and she told me the cylinder order for a V6, I told her the model again and she told me the cylinders are 1,2,3,4 from top to bottom. That sounded odd, I questioned her to confirm and she offered to send me the diagram/manual via email. I did not receive it (checked spam) so I called again, and got her again. She informed me she does not send emails until 4pm-ish. That was 2 days ago and still nothing.Try calling BRP customer service at 1-262-884-5993. Post back what they say. I'm curious too.